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Testimonials

A big big thank you to the team at Ystrad Mynach especially Nichi. Without the support, care and dedication of this wonderful team, we would have undoubtedly given up on him. After losing all use of his bladder/bowels and back limbs after an accident, the team gave us guidance on how to take each step at a time and through Nichi's expert knowledge on physio treatment little Sid is running, skipping, climbing and jumping again. We are thrilled. Would recommend this practice above any other.

Clare and Sid Lewis

We would like to thank vet Lauren and receptionist Sharon, also Vet Corrina and the receptionists present out of hours when we had to let our lovely dog Diesel go to sleep. The compassion, care and thoughtfulness they showed toward us especially our son who was heart broken, was very kind and also for the card they sent. Just to say a big Thank You.

Roger, Elaine, Rhodri and Diesel Jones

Found the staff very helpful, when I took my 13week old chihuahua Pablo up after he deciced to jump off the sofa and managed to concuss himself. The Staff were so reassuring and helpful I would recommend anyone looking for a good vetinarian practice to Valley Vets.
 

Theresa & Pablo Hughes

I highly recommend Valley Vets, Ystrad Mynach, the staff I've met whilst taking my cat for treatment have been helpful, friendly and caring.
 

Julie & Ginger Oliver

We have been attending the surgery for around three years with Sheeba who suffers thyroid problems. We cannot praise the team high enough. Dave is the best vet we have ever met, his commitment to best standard practice always shines through, and he is extremely patient and clear in explaining his diagnosis, treatment and any implications. The whole team is 100% professional and approachable, and we feel very lucky to have such a practice on our doorstep.
Rating: - Veterinary attention/ communication: 5 (Excellent)
            - Friendliness of staff: 5 (Excellent)
            - Overall patient care: 5 (Excellent)
            - Overall quality of service/ experience: 5 (Excellent)

Catherine Herrod & Sheba

Just to express our gratitude for the amazing proffessional approach from Dave and all the staff at valley vets Ystrad Mynach, throughout our worrying period with Gus we found the staff to be very caring and thoughtful, reassuring us every step of the way.
Rating: - Veterinary attention/ communication: 5 (Excellent)
            - Friendliness of staff: 5 (Excellent)
            - Overall patient care: 5 (Excellent)
            - Overall quality of service/ experience: 5 (Excellent)

Roger Jones & Gus

Valley Vets have looked after my dogs (& me) for 30yrs. They are a skilled professional caring team & I recommend them wholeheartedly

Rating: - Veterinary attention/ communication: 5 (Excellent)
            - Friendliness of staff: 5 (Excellent)
            - Overall patient care: 5 (Excellent)
            - Overall quality of service/ experience: 5 (Excellent)

Mrs Anne Adlam, Sabi & Elmo

I cant speak highly enough about Gordon, Laura and all the Nurses and Receptionists at Valley Vets, Caerphilly. They have looked after all our animals and the level of knowledge, skill and care is second to none. I would, and do- recommend them to everyone.
My brother and I had a horrible accident 8 or 9 years ago, and ran over our terrier with a landrover in work. We turned up with the dog in a very bad state and loosing a lot of blood. Gordon and the team stitched the dog up and remarkably saved his life. He was with them for several days including at their veterinary hospital in Cardiff. The care was excellent throughout, including being very sensitive to us because we were very upset. I never expected the dog to survive but he did thanks to them and made a full recovery. The dog is still alive and well today !
Recently Gordon operated on our much loved 16.5 years old Patterdale, removing a large tumour from his mouth which was very uncomfortable to him and causing repeated infection. We were very worried about having the procedure as he was getting very frail, but Gordon and Laura advised us very well leading up to the operation. Gordon subsequently did a brilliant job, carefully cutting out the tumour. The dog is now healed, fully recovered and very much more comfortable. Yet again we are very happy and incredibly grateful to Gordon and all the team.
Rating: - Veterinary attention/ communication: 5 (Excellent)
            - Friendliness of staff: 5 (Excellent)
            - Overall patient care: 5 (Excellent)
            - Overall quality of service/ experience: 5 (Excellent)

David and Charlotte, Loopy, Taffy, Finley and the cats too

Gordon explained everything clearly and took time to address all concerns. Thank you for providing a friendly and efficient veterinary service from the receptionist to the vet.

Rating: - Veterinary attention/ communication: 5 (Excellent)
            - Friendliness of staff: 5 (Excellent)
            - Overall patient care: 5 (Excellent)
            - Overall quality of service/ experience: 5 (Excellent)
 

Dixie & Joseph Goodrum

Exceptional service,friendly,professional,listens,offers options on diagnosis,treatment,aftercare and feel a valued customer for 15 years
Rating: - Veterinary attention/ communication: 5 (Excellent)
            - Friendliness of staff: 5 (Excellent)
            - Overall patient care: 5 (Excellent)
            - Overall quality of service/ experience: 5 (Excellent)
 

Ms E.brett, Scooby, Arwen, Aragorn, Hope, Chelsea, Patch and Christian

Excellent care cannot praise enough, great Support and communication throughout. would highly recommend.
A big thank you to all staff Julie & Family
Rating: - Veterinary attention/ communication: 5 (Excellent)
             - Friendliness of staff: 5 (Excellent)
             - Overall patient care: 5 (Excellent)
             - Overall quality of service/ experience: 5 (Excellent)

Julie & Luca Nash

As with all my pets, Valley Vets staff take such care to make sure my animals are all looked after. They have recently seen our newest pet, Percy, for a simple neutering. To my surprise, I received a phone call later on that day, asking me how he was doing. Very impressive after care! In the past they have also diagnosed one of my pets after a very complicated illness and have always kept a close eye on his condition, which is very reassuring. I completely recommend Valley Vets and wouldn't take my animals anywhere else! Thank you for all your help over the years!

Mercedes & Percy

Mitch my border terrier has been under valley vets for a few years and as Greg says ' he's an unusual case'. Mitch has an auto immune disease which effects the platelets in his body. Along with the above he has reactions to lots of injections and medications. Greg, Mandie, Debbie and Rose have all treated Mitch like their own. They all have happy smiling faces and put you at ease when you walk through the door. We cannot fault the service, care and commitment these staff have shown towards Mitch. Thanks to each and everyone of you at Valley Vets.
Dave, Carolyn and of corse Mitch X
 

Carolyn Robins & Mitch

Our 19 year old Jack Russell cross has been a patient at Valley Vets in Ystrad Mynach all her long doggy life. In February 2016 Holly became very ill and we thought that we would be saying "goodbye". However, our lovely vet Lauren worked hard to get Holly well enough to live an active lifestyle considering her old age. Holly had 5 more good months but unfortunately her old age caught up with her again and she took a downhill turn on Wednesday the 29th of June and despite an overnight admission the following day, sadly Holly had to be put asleep on the evening of July the 1st. Our vet Lauren stayed with us during this really difficult time and talked us and our 11 year old daughter through the whole process. Lauren and the staff team have been so understanding and caring and have gone over and above in the past few months in particular and as a family we would like to say A GREAT MASSIVE THANK YOU. We totally recommend Valley Vets and will never forget your amazing support and care not only for us but for our Holly who we miss so much.
 

Annette, Andrew & Sophie

Pets Name: Vinny
Feedback: We would like to thank Rob,Sharon and all staff for the kindness
shown to our precious dog at a very difficult time . We would highly
recommend their services Thankyou for your professional personal attention at
this sad time.
Rating:
- Veterinary attention/ communication: 5 (Excellent)
- Friendliness of staff: 5 (Excellent)
- Overall patient care: 5 (Excellent)
- Overall quality of service/ experience: 5 (Excellent)
 

Alan and Deborah Holder

To the best team around, with heartfelt thanks for the care Will has received over recent months, and also for the support you have given us during quite a stressful time.

We really appreciate your friendliness and professionalism, and realise that without the support from you all, the situation could have been much worse.

Will is smiling again and we cannot thank you enough.

Phil, Jan, Will & Rosie

Sunday night I rushed this little beauty into the emergency vets. It turned out to be heart failure and her heart is over twice the size of what it should be. I thought she was a gonner. Thanks to the dedicated team at Valley Vets I get to take her home on the Wednesday. She’s doing amazing; getting better and better. Thank you Valley Vets.

Louisa Hocking & Jenny

Gordon and team, best EVER ongoing treatment, Gordon one in a million best vet and only vet for me and Fredy, nearly 13 years of being our vet and many more years to continue, thank you so much for putting up with us and your excellent, knowledgeable, caring and loving manner means the world to both of us.

 

Vanessa Jones

Excellent service all the time. We are particularly impressed with Suzanne who has been very thorough and caring with our cats.

Rob, Beth and Alys Webb

Very pleased with the treatment my dog received.

Mrs Bennett

Excellent, all staff brilliant. Friendly and good with my cat.

Karen Stanley

Thank you so much for everything that you have done to help Scooby. Thank you from the bottom of my hear.

Julie Edwards and family

So pleased with the care shown to my dog and the extremely nice staff for their help with giving him his eye drops. Thank you all so much.

Mrs Evans and Trigger.

Always happy with our visits! Even though I live half hour away and my cat doesn't travel well. I will not go anywhere else!

Poppy and Oreo Williams.

We can't thank all the staff enough for everything they have done for my dog. The care and compassion you have all shown has been fantastic. Thank you all.

Clio the dog and Laura her human.